Policies & Legal Notices
Effective Date: October 4, 2024 • Thorough Immersion Behavioral Health LLC
Terms of Service
Welcome to Thorough Immersion Behavioral Health LLC (TIBH). By accessing our website or engaging in services, you agree to the following terms. Please read them carefully.
01 Payment Policy
- Payment is due at the time of service via secure online methods (credit/debit).
- Outstanding balances must be paid before scheduling future appointments.
- Alternative arrangements may be considered on a case-by-case basis if discussed in advance.
02 Appointments & Cancellations
- Medication Management: 24 business hours notice required.
- Therapy / New Evaluations: 48 business hours notice required.
- Late cancellations or no-shows incur a fee of $75 (medication visits) or $125 (therapy/evaluations).
- Repeated missed appointments may result in termination of care.
03 Medication Policy
- Prescriptions are managed during scheduled visits only.
- No refills or medication changes are provided without an appointment.
- Controlled substances are prescribed at provider discretion and may require monitoring.
- Sobriety may be required if substance use is suspected.
- Compounded medications are non-refundable once ordered.
- Off-label use may be discussed; informed consent is expected.
04 Insurance & Billing
- Insurance accepted via Headway and Alma.
- If out-of-network, a superbill can be provided upon request.
- Clients are responsible for understanding deductibles, copays, and out-of-pocket costs.
- Copays are due at the time of service.
05 Telehealth
- Secure links will be provided for all virtual visits.
- You must be in a private, appropriate setting during sessions.
- Telehealth visits follow the same payment and cancellation policies as in-person visits.
06 Communication & Emergencies
- This practice does not provide emergency or after-hours crisis services.
- Call 911 or 988 (Suicide & Crisis Lifeline) in the event of an emergency.
- Non-urgent messages received after 3:00 PM will be addressed the next business day.
07 Client Responsibilities & Rights
You agree to:
- Attend scheduled appointments and communicate if you need to cancel.
- Follow treatment recommendations and participate actively in your care.
- Communicate changes in symptoms, medications, or concerns promptly.
You have the right to:
- Respectful, nondiscriminatory care regardless of background.
- Clear communication about your treatment options and care plan.
- Privacy, confidentiality, and protection of your health information.
08 Website Use & Disclaimer
- Website content is for educational purposes only and does not constitute medical advice.
- External links are provided for convenience; TIBH is not responsible for third-party content.
- Use of this website is at your own risk.
09 Intellectual Property
All website content is owned by TIBH and may not be reproduced, distributed, reused, or used for commercial purposes without prior written consent.
10 User Conduct
If posting content (e.g., comments), you agree not to share unlawful, offensive, or misleading material, or violate intellectual property or privacy rights. TIBH reserves the right to remove inappropriate content.
11 Limitation of Liability
To the extent permitted by law, TIBH is not liable for website inaccuracies or interruptions, or for indirect or consequential damages arising from use of services or content.
12 Policy Updates
Policies may be updated at any time. Continued use of services or this website indicates acceptance of any changes.
Thorough Immersion Behavioral Health LLC
98 Elm Street, Unit 2 · Cheshire, CT 06410
By using this website or engaging in services, you acknowledge and agree to these Terms of Service.
Privacy Policy
Thorough Immersion Behavioral Health LLC ("TIBH," "we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard data when you visit our website or engage with our services.
01 Information We Collect
We may collect the following types of information:
- Personal identifiers: name, email address, phone number, mailing address.
- Health information: only as necessary to provide clinical services and protected under HIPAA.
- Usage data: browser type, IP address, pages visited, and time spent on site (collected via cookies/analytics).
- Communications: messages submitted via contact forms or email.
02 How We Use Your Information
- To schedule and deliver clinical services.
- To communicate appointment confirmations, reminders, and follow-ups.
- To process billing and insurance claims.
- To improve our website and service offerings.
- To comply with applicable laws and regulations.
03 How We Share Your Information
We do not sell or rent your personal information. We may share information only in the following circumstances:
- With your written consent.
- With healthcare partners involved in your treatment (e.g., Headway, Alma, Practice Better).
- As required by law, court order, or to protect public safety.
- With trusted service providers who assist in operating our website under confidentiality agreements.
04 Cookies & Tracking
Our website may use cookies and similar technologies to enhance your experience and analyze site traffic. You may disable cookies in your browser settings; however, some features may not function as intended.
05 Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no internet transmission is 100% secure. We encourage you to avoid sharing sensitive health information via unsecured email or web forms.
06 Third-Party Links
Our website may contain links to third-party websites. TIBH is not responsible for the privacy practices of those sites and encourages you to review their policies independently.
07 Children's Privacy
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from minors without verifiable parental consent.
08 Your Rights
- Request access to the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your information, subject to legal and clinical retention requirements.
- Opt out of marketing communications at any time.
09 Updates to This Policy
This Privacy Policy may be updated periodically. The effective date at the top of this page will reflect the most recent revision. Continued use of our website constitutes acceptance of the updated policy.
Privacy Questions? Contact Us:
Thorough Immersion Behavioral Health LLC · 98 Elm Street, Unit 2, Cheshire, CT 06410
HIPAA Notice of Privacy Practices
Thorough Immersion Behavioral Health LLC is required by law to maintain the privacy of your protected health information (PHI), to provide you with this notice, and to abide by the terms described herein. This notice describes how medical information about you may be used and disclosed and how you can access this information.
01 Your Protected Health Information (PHI)
PHI includes any information that identifies you and relates to your past, present, or future physical or mental health condition, the provision of health care to you, or payment for that care.
02 How We Use & Disclose PHI
We may use and disclose your PHI without your authorization for the following purposes:
- Treatment: To provide, coordinate, or manage your health care and related services.
- Payment: To bill and receive payment from your health insurer or other payer.
- Health Care Operations: For internal quality assessment, compliance, and training activities.
- Required by Law: When mandated by federal, state, or local law (e.g., mandatory reporting of abuse or imminent danger).
- Public Health Activities: To report diseases, injuries, or vital statistics to authorized public health authorities.
03 Uses Requiring Your Authorization
We will obtain your written authorization before using or disclosing your PHI for purposes not described above, including:
- Marketing communications.
- Sale of PHI.
- Most uses of psychotherapy notes.
- Any other purpose not covered by treatment, payment, or operations.
You may revoke an authorization at any time in writing, except where we have already acted in reliance on it.
04 Your Rights Regarding PHI
- Right to Access: Request a copy of your medical records (fees may apply).
- Right to Amend: Request corrections to inaccurate or incomplete records.
- Right to an Accounting: Request a list of certain disclosures we have made of your PHI.
- Right to Restrict: Request restrictions on how we use or disclose your PHI (we are not always required to agree).
- Right to Confidential Communications: Request that we communicate with you via specific methods or locations.
- Right to a Paper Copy: Request a paper copy of this Notice at any time, even if you received it electronically.
05 Electronic Communication Disclaimer
- Email and web-based communication may not be fully secure.
- Please avoid transmitting sensitive health information through unsecured channels.
- This website is not a substitute for professional medical care or emergency services.
06 Breach Notification
In the event of a breach of your unsecured PHI, we will notify you as required by the HIPAA Breach Notification Rule, including notifying the U.S. Department of Health and Human Services when applicable.
07 Complaints
If you believe your privacy rights have been violated, you may file a complaint with TIBH or with the U.S. Department of Health and Human Services, Office for Civil Rights. You will not be penalized for filing a complaint.
- HHS Office for Civil Rights: 1-800-368-1019 or hhs.gov/ocr/privacy
08 Changes to This Notice
TIBH reserves the right to change the terms of this Notice at any time. The revised notice will be effective for all PHI we maintain. A copy of the current notice will always be available on our website and in our office.
Privacy Officer / Contact:
Thorough Immersion Behavioral Health LLC · 98 Elm Street, Unit 2, Cheshire, CT 06410
By using our services, you acknowledge receipt of this HIPAA Notice of Privacy Practices.